Privacy Policy kisy918

1. Introduction and Scope of This Policy

This Privacy Policy is issued by kisy918 ("we", "platform" or "kisy918") and applies to all users who access the kisy918.net website, register an account, use sports betting services, online slots, online casino or any other products provided by our platform.

By registering an account or continuing to use kisy918 services, you agree that your personal information is processed in accordance with the provisions of this Privacy Policy. If you do not agree with any part of this policy, you are advised not to continue using the platform.

This policy covers all information collected directly from you, as well as information collected automatically through our website technologies. It also describes your rights regarding that information and how you can contact us for any privacy-related enquiries.

2. Information Collected by kisy918

kisy918 collects several categories of information depending on how you interact with our platform. This collection is carried out transparently and only for legitimate purposes.

Information you provide directly:

• Full name and username you choose during account registration
• An active email address for verification and communication purposes
• Mobile phone number for two-factor authentication and customer support
• Date of birth to confirm you meet the minimum age requirement of 21 years
• Identity card (MyKad) or passport details for the KYC identity verification process
• Payment account details used for deposits and withdrawals

Information collected automatically:

• IP address, browser type and device information used to access the platform
• Login session data including date, time and location (region only)
• Betting activity records, transaction history and bonus usage within the account
• Cookie data and similar tracking technologies to improve the user experience

3. Purpose of Using Personal Information

Information collected by kisy918 is used solely for legitimate platform operations and to provide the best service to users. We do not use your data for purposes outside this scope without your consent.

• Creating and managing your user account on the kisy918 platform
• Processing deposits via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency, as well as withdrawals within 5–30 minutes
• Verifying user identity to comply with international licensing requirements and prevent fraud
• Providing customer support via live chat and email in Bahasa Melayu and English
• Sending important notifications relating to your account, transactions or policy changes
• Identifying and preventing fraudulent activity, money laundering and platform misuse
• Fulfilling legal obligations and licensing requirements imposed on the platform
• Improving services, interface and the overall user experience

4. Sharing Information with Third Parties

kisy918 does not sell, rent or disclose your personal information to third parties for their own independent marketing purposes. However, in certain limited circumstances, we may need to share information with the following parties:

• Payment service providers — To process your deposit and withdrawal transactions, the required details are shared with verified payment processors.
• Game software providers — Limited information is shared with game platform providers to enable a smooth gaming experience and transaction verification.
• Statutory authorities — We will disclose information when required by law, court order or a competent regulatory body.
• Technical service partners — Infrastructure, cybersecurity and analytics providers who are bound by strict confidentiality agreements with kisy918.

All third parties we work with are bound by data protection agreements and are not permitted to use your information for any purpose other than those specified in their contract with us.

5. Use of Cookies and Tracking Technologies

kisy918 uses cookies and similar technologies to ensure the website functions correctly, personalise the user experience and analyse how our platform is used.

• Essential Cookies — Required for basic functions such as maintaining your login session and processing transactions securely.
• Performance Cookies — Help us understand how users interact with the platform for continuous improvement.
• Functional Cookies — Store your preferences such as language, display settings and game preferences for convenience on future visits.

You can control cookie settings through your browser at any time. However, disabling essential cookies may affect certain functions of the kisy918 platform.

6. Security Measures in Place

The security of your personal information is a priority for kisy918. We implement various technical and organisational measures to protect data from unauthorised access, disclosure, alteration or destruction.

• SSL/TLS encryption for all data transferred between your device and our servers
• Tiered access controls — only staff with a legitimate need can access user data
• Regular independent security audits to identify and address vulnerabilities
• Threat detection systems and continuous monitoring for unauthorised access attempts
• Passwords are stored in hashed form and cannot be viewed by anyone, including our staff
• Regular data backups and disaster recovery procedures to ensure service availability

7. Cross-Border Data Transfers

As a platform operating under international licensing, your personal information may be processed and stored on servers located outside Malaysia. Any such data transfer is carried out with adequate safeguards, including data processing agreements that comply with international standards.

kisy918 ensures that any party receiving your data at other locations maintains a level of protection comparable to this policy. We do not transfer data to locations that do not have appropriate protections in place.

8. Data Retention Period

kisy918 retains your personal information for as long as necessary to fulfil the purposes stated in this policy, unless a longer retention period is required or permitted by law.

• Active account data — Retained for as long as your account is active and for a defined period after account closure for compliance purposes.
• Financial transaction records — Retained in accordance with the period required by applicable financial regulations and licensing requirements.
• Support communication logs — Retained for a reasonable period for reference and service improvement purposes.
• Identity verification data — Retained in line with applicable anti-money laundering (AML) legal requirements.

When data is no longer needed, it is deleted or anonymised securely in accordance with kisy918's records management procedures.

9. Contact Us Regarding Privacy

For any enquiries, concerns or requests related to this Privacy Policy or the processing of your personal information, you may contact the kisy918 customer support team via:

• Live chat available 24/7 on the kisy918 platform in Malay and English
• Email: [email protected]

We aim to respond to all privacy-related enquiries within a reasonable timeframe. For cases involving data access requests or account deletion, please provide the required identity verification information so we can process your request securely and accurately.

If you are not satisfied with our response, you have the right to refer the matter to the relevant data protection authority under the applicable jurisdiction.